What Do Customers Want From A Flooring Contractor?
What do customers want from a flooring contractor? According to Gwen Christensen, first they want to know the contractor has indisputable honesty and reliability.\
To Gwen these values are inherent in, and reflective of the personal investment of the contractor.
Secondly, a contractor must have a deep knowledge of their business sand the industry as a whole. This knowledge base is essential for the education that clients need, when they perhaps don’t know what they want.
Their wants and needs can be gleaned from an in depth interview with the customer. Gwen uses a checklist to make sure information is collected methodically and completely.
Before you hire a flooring contractor, listen to Gwen’s personal story about serving customers with quality at the forefront of serving customer needs and wants.
For more information call 901-231-4819.